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REFUND/RETURN POLICY

Last Updated: [11/15/2025]

Thank you for shopping at SipLearn. We hope you love your purchase! However, if you are not entirely satisfied, we are here to help.

This policy outlines the process for returns and refunds, with specific conditions for our children's products to ensure safety and hygiene.

1. Returns & Refunds Overview

You have 30 calendar days from the date you receive your item to request a return. To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it.

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within a reasonable number of days.

2. Special Conditions for Children's Products (Mugs, Placemats, etc.)

For the health and safety of all children, we adhere to a strict hygiene policy. Therefore, all children's products (including custom/personalized items) are FINAL SALE and cannot be returned or refunded unless they arrive damaged or defective.

We ensure every children's item is carefully inspected before shipment. Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.

3. Conditions for All Other Non-Child Related Items

Our standard return policy applies to all other items on our site that are not specifically designed for children. These items must be returned in their original, saleable condition:

  • Unused and Unwashed: The item must not show any signs of use.

  • Original Packaging: All tags and original packaging must be intact and included.

  • Receipt or Proof of Purchase: Please include your order confirmation or a copy of your receipt.

4. Non-Returnable Items

The following items cannot be returned for reasons other than damage or defect:

  • All Children's Products (as stated above).

  • Gift Cards

  • Items on final sale or clearance (will be marked as such).

5. Return Shipping & Costs

  • For Damaged/Defective/Wrong Items: We will cover the cost of return shipping and send you a replacement or issue a full refund.

  • For All Other Eligible Returns (Non-Child Items): The customer is responsible for the cost of return shipping. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

6. How to Initiate a Return

  1. Contact Us: Within 30 days of delivery, email us at [insert email address, e.g., support@siplearn.site] with your order number and the reason for the return.

  2. Instructions: We will provide you with return instructions and the address to send your item.

  3. Ship Item: Ship the eligible, non-child item to the address we provide.

7. Refunds

We will notify you once we have received and inspected your return. If your refund is approved, we will initiate a refund to your original payment method.

Please remember that your bank or credit card company may also require additional time to process and post the refund to your account.

8. Exchanges

We only replace items if they are defective or damaged. If you need to exchange a damaged item for the same one, please contact us at the email above.

9. Questions?

If you have any questions about this policy, please contact our customer service team at [sipearnsite@gmail.com].

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